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I’m Raman

A technology evangelist with keen IT business acumen possessing a Bachelor’s degree in Computer Engineering and currently pursuing EMBA from BI-Norwegian Business School.

    I am

    I am a Cloud Certified senior IT professional with 10+ years of proven experience in IT Service Delivery, Digital Transition & Transformation management & Account/Engagement management for multi-site Global organizations Currently working at HCL Technologies, Norway as Consultant.

    About Me

    I'm a Cloud certified (AZ-300) Technical and Service Delivery Manager.

    • Name: Raman Kumar Dubey
    • Job: Consultant
    • Age: 31 Years
    • Country: Norway

    A technology evangelist with keen IT business acumen possessing a Bachelor’s degree in Computer Engineering and currently pursuing EMBA from BI-Norwegian Business School. A senior IT professional with 10+ years of proven experience in IT Service Delivery, Digital Transition & Transformation management & Account/Engagement management for multi-site Global organizations.

    Managed large teams involved in Windows Platform services, Application Maintenance & Development, Cloud Migrations, Middleware technologies (with advanced expertise in BizTalk) & DevOps. Also played the role of PreSales Architect assisting the sales team to present technical solutions which helped in Business Development and winning large deals.

    Currently heading the Application Operation team from HCL which is managing the IT domains Integration for a leading Swedish Bank

    Professional Synopsis:
    • IT Service Delivery and Application Operations management: - Designed and implemented SLA based Onshore-Offshore Service Delivery models for large engagements. Managed delivery for large Application Operations teams.

    • Project & Program Management: - Managed several Projects/Programs in IT Infrastructure & Application Operations Transitions, Support, Delivery & Service management.

    • Transition & Transformation management: - Played the role of transition manager in various Application Operations & Maintenance Projects involving mergers, takeovers & Cloud setup for large corporate deals.

    • Business Development: – Contributed towards achieving business growth and winning new deals. Played an active role in Due Diligence & preparing RFP’s for new deals. Worked closely with the BDM’s/Sales team assisting them in presales & scavenging.

    • Account/Engagement Management: - Acted as single point of contact for critical Global accounts & drove CSAT. Also played the role of escalation manager/Customer relationship manager for large deals working closely with Client Partners.

    • Middleware (BizTalk): - Advance expertise in managing and handling the development of end to end BizTalk applications consist of Schemas, Maps, Orchestration and custom pipelines.

    • DevOps: - Experience of implementing managed services in a DevOps environment using KANBAN, SCRUM & other Agile methodologies. Defined & drove process models like WATERFALL to align Operations objectives with SDLC goals.

    • Cloud migrations: - Experience of working in Projects from designing to migrating operating infrastructure & application cloud solutions with a focus on computing, security & DevOps. (Microsoft Certified Azure Solution Architect- AZ300)

    My Skills

    I've got really amazing skills

    C#

    Powershell

    Cloud Technology - Azure

    IBM Urban Code - DevOps Tool

    IT Operation

    Monitoring Tool (DynaTrace, SCOM)

    BizTalk

    GitHub

    MS- SQL Query

    ITIL

    Wordpress

    Jira and Confluence

    My Education

    My educational journey

    • BI Norwegian Business School, Oslo

      Post Graduation - Pursuing

      EMBA: Digital (Organising and Managing Digital Organisation)

    • Hasso Platter Institute, Potsdam, Germany

      November, 2019

      Design Thinking for Digital Development

    • Haas Business School, University of California, Berkeley

      February, 2020

      Innovation and Entrepreneurship Program

    • UP Technical University, Lucknow

      Graduation - 2005 to 2009

      Bachelor in Technology (Computer Science and Engineering)

    • G.N.National Public School

      Higher Secondary - 2004 to 2005
    • G.N.National Public School

      Senior Secondary - 2002 to 2003

    Consultancy Project

    Ongoing Management Consultancy Project from BI


    • Project Name: Experis Strategy
        Project Description:
      • The project scope is to advise Experis Nordics regarding developing a strategy to establish it as a well reputed IT service provider.

    Certification


      • Microsoft Certified Solution Architect (AZ300).

    My Experience

    My professional journey

    • HCL TECHNOLOGIES, Oslo, Norway

      Consultant - September 2014 to Present

      Project Name: Länsförsäkringar June, 2019 till date
        Project Description:
      • Länsförsäkringar, or literally County Insurance, is a Swedish group of customer owned insurance companies. The group consists of 23 independent companies, one in each of the counties of Sweden (pre 1998 division), that cooperate under a common brand name. Länsförsäkringar Bank, is a bank which was started in the 1990s and is operated by the group
      Key Roles & Responsibilities:
      • Working as a Service Manager for Integration Platform Department from HCL side
      • Building a team to handle IT operation for Länsförsäkringar and managing critical issues.
      • Accountable for the successful implementation of customer IT Infrastructure project(s) which was measured against the following success factors: Quality, Schedule, Budget and Customer’s Satisfaction.
      • Currently implementing the infrastructure upgrade project for the Integration Department.
      • Responsible for functional and technical specification documentation.
      • Contributing to the bank’s overall Cloud migration & DevOps implementation strategy.
      • Working with Process/Account Management to set up feasible delivery OLA’s & streamline processes.
      • One point responsible for handling and managing the Integration Department, its access management, Problem Management and identifying the root cause analysis for the customer.

      Project Name: Den Norske Bank (DNB) September 2014 till October, 2019
        Project Description:
      • DNB Bank Group is the largest entity in the DNB Group and Norway's largest, offering services to the corporate, retail and securities markets and the public sector. We are responsible for all the Banking premises application which is employee front.
      Key Roles & Responsibilities:
      • Played the role of Banking Service Manager from HCL for the largest bank in Nordics (DNB).
      • Managed Infrastructure & Applications Operations for the Bank on behalf of AO (Application Operations)/BO (Business Operations) partners HCL.
      • Worked with team to understand the pattern of the questions being asked at customer care related to Banking services and trained the chatbots accordingly.
      • Managed a team of Application Operation with competencies in .NET & Middleware. Excellent understanding of SQL and BizTalk.
      • Working closely with Account/Demand Management team & facilitating new demand / new lead generation & execution.
      • Facilitated Service Integration function for the Bank by managing services & driving initiatives across vendors.
      • Drove Continuous Service Improvement & Process enhancements for the Bank.
      • Managed critical incidents related to Banking Services & facilitating the Problem/Change process.
      • Managed quarterly releases for the Banking Platform across SIT, UAT & Production deployments


    • DXC Technologies (previously CSC), Noida, India

      Middleware Lead, - September 2013 to September 2014

      Project Name: Metlife
        Project Description:
      • MetLife is a largest global provider of insurance, employee benefit programs etc. The project objective is to work on the BizTalk related incident and try to resolve the issue that comes to us in the form of incident/remedy ticket.
      Key Roles & Responsibilities:
      • Responsible for managing the team for .Net and BizTalk 2010 applications.
      • Responsible for Application Development and Maintenance.
      • Trained a staff of 5, improving methods of individual and organizational performance.
      • Working for creating Functional Specification for the BizTalk projects.
    • Allscripts India Pvt Ltd. Pune, India

      Implementation Consultant, - April 2012 to Sep. 2013

      Project Name:Kinexus
        Project Description:
      • The Project Objective is to implement the Allscripts application on the client’s environment and to test the complete flow up till the downstream HUB application that is actually a BizTalk Integration Engine which in turn sends the HL7 messages to the destination.
      Key Roles & Responsibilities:
      • Responsible for understanding the requirement from the client and implementing the same in the application
      • Responsible for End to End integration of the applications.
      • Responsible for end to end integration using .net and middleware applications.
      • Experienced using Waterfall, Software Development Life Cycle (SDLC) and Scrum methods for Agile.
      • Creating BizTalk maps, Orchestrations, Schemas as per the requirements
    • Dell Services. Noida, India

      Technical Analysis Senior Associate, - March 2010 to April. 2012

      Project Name: Dignity Health (earlier: Catholic HealthCare West)
        Project Description:
      • The project objective is to develop and deploy interfaces on standard CHW integration platform, ConneXion, for the EHR-Alliance implementation at 40+ CHW hospitals. The system handles the Healthcare related transactions of the patient’s information, laboratory reports etc. between the various hospital facilities.
      Key Roles & Responsibilities:
      • Responsible for application designing/creation by following Software Development Life Cycle (SDLC)
      • Responsible for End to End integration of the applications.
      • Responsible for coding and delivering the solutions

    Testimonials

    Take a look at what other people say about me

    Portfolio

    See my projects I've been working on

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    My Journal

    Take a look at my most memorable Journeys

    Switzerland

    • Travel
    • September
    • Life

    When I first landed in Switzerland, all I could think of was the typical things that I had heard before: Swiss chocolates (of course!), classy/elegant culture and luxury all the way.

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    Copenhagen

    • Cruise
    • April
    • Life

    Exciting! That’s what I’d call hopping on a cruise. Discovering what’s inside that gigantic vessel that floats across the sea is an adventure by itself. Travelled from Oslo to Copenhangen on a bright sunny day. (lucky me)

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    Bangkok

    • Life
    • April
    • Adventure

    I am always amazed at how the best things happen when you least expect them. As I was walking on the beach in Pattaya, in Bangkok, I never thought that in two days I would be flying up in the air, having a once-in-a-lifetime experience I would never forget?

    Read More

    Contact Me

    You can message me to discuss on any opportunity or just to say "hi"