I’m Raman

A technology evangelist with keen IT business acumen possessing a Bachelor’s degree in Computer Engineering and currently pursuing EMBA from BI-Norwegian Business School.

I am

I am a Cloud Certified senior IT professional with 10+ years of proven experience in IT Service Delivery, Digital Transition & Transformation management & Account/Engagement management for multi-site Global organizations Currently working at HCL Technologies, Norway as Consultant.

Contact Me Resume

About Me

I'm a Cloud certified (AZ-300) Technical and Service Delivery Manager.

Name: Raman Kumar Dubey
Job: Consultant
Age: 31 Years
Country: Norway

A technology evangelist with keen IT business acumen possessing a Bachelor’s degree in Computer Engineering and currently pursuing EMBA from BI-Norwegian Business School. A senior IT professional with 10+ years of proven experience in IT Service Delivery, Digital Transition & Transformation management & Account/Engagement management for multi-site Global organizations.

Managed large teams involved in Windows Platform services, Application Maintenance & Development, Cloud Migrations, Middleware technologies (with advanced expertise in BizTalk) & DevOps. Also played the role of PreSales Architect assisting the sales team to present technical solutions which helped in Business Development and winning large deals.

Currently heading the Application Operation team from HCL which is managing the IT domains Integration for a leading Swedish Bank

Professional Synopsis:

IT Service Delivery and Application Operations management: - Designed and implemented SLA based Onshore-Offshore Service Delivery models for large engagements. Managed delivery for large Application Operations teams.

Project & Program Management: - Managed several Projects/Programs in IT Infrastructure & Application Operations Transitions, Support, Delivery & Service management.

Transition & Transformation management: - Played the role of transition manager in various Application Operations & Maintenance Projects involving mergers, takeovers & Cloud setup for large corporate deals.

Business Development: – Contributed towards achieving business growth and winning new deals. Played an active role in Due Diligence & preparing RFP’s for new deals. Worked closely with the BDM’s/Sales team assisting them in presales & scavenging.

Account/Engagement Management: - Acted as single point of contact for critical Global accounts & drove CSAT. Also played the role of escalation manager/Customer relationship manager for large deals working closely with Client Partners.

Middleware (BizTalk): - Advance expertise in managing and handling the development of end to end BizTalk applications consist of Schemas, Maps, Orchestration and custom pipelines.

DevOps: - Experience of implementing managed services in a DevOps environment using KANBAN, SCRUM & other Agile methodologies. Defined & drove process models like WATERFALL to align Operations objectives with SDLC goals.

Cloud migrations: - Experience of working in Projects from designing to migrating operating infrastructure & application cloud solutions with a focus on computing, security & DevOps. (Microsoft Certified Azure Solution Architect- AZ300)

My Skills

I've got really amazing skills

C#

Powershell

Cloud Technology - Azure

IBM Urban Code - DevOps Tool

IT Operation

Monitoring Tool (DynaTrace, SCOM)

BizTalk

GitHub

MS- SQL Query

ITIL

Wordpress

Jira and Confluence

My Education

My educational journey

BI Norwegian Business School, Oslo
Post Graduation - Pursuing
EMBA: Digital (Organising and Managing Digital Organisation)
Hasso Platter Institute, Potsdam, Germany
November, 2019
Design Thinking for Digital Development
Haas Business School, University of California, Berkeley
February, 2020
Innovation and Entrepreneurship Program
UP Technical University, Lucknow
Graduation - 2005 to 2009
Bachelor in Technology (Computer Science and Engineering)
G.N.National Public School
Higher Secondary - 2004 to 2005
G.N.National Public School
Senior Secondary - 2002 to 2003

Consultancy Project

Ongoing Management Consultancy Project from BI

Project Name: Experis Strategy
- The project scope is to advise Experis Nordics regarding developing a strategy to establish it as a well reputed IT service provider.

Certification

- Microsoft Certified Solution Architect (AZ300).

My Experience

My professional journey

HCL TECHNOLOGIES, Oslo, Norway
Consultant - September 2014 to Present
Project Name: Länsförsäkringar June, 2019 till date
- Länsförsäkringar, or literally County Insurance, is a Swedish group of customer owned insurance companies. The group consists of 23 independent companies, one in each of the counties of Sweden (pre 1998 division), that cooperate under a common brand name. Länsförsäkringar Bank, is a bank which was started in the 1990s and is operated by the group
Key Roles & Responsibilities:
- Working as a Service Manager for Integration Platform Department from HCL side
- Building a team to handle IT operation for Länsförsäkringar and managing critical issues.
- Accountable for the successful implementation of customer IT Infrastructure project(s) which was measured against the following success factors: Quality, Schedule, Budget and Customer’s Satisfaction.
- Currently implementing the infrastructure upgrade project for the Integration Department.
- Responsible for functional and technical specification documentation.
- Contributing to the bank’s overall Cloud migration & DevOps implementation strategy.
- Working with Process/Account Management to set up feasible delivery OLA’s & streamline processes.
- One point responsible for handling and managing the Integration Department, its access management, Problem Management and identifying the root cause analysis for the customer.
Project Name: Den Norske Bank (DNB) September 2014 till October, 2019
- DNB Bank Group is the largest entity in the DNB Group and Norway's largest, offering services to the corporate, retail and securities markets and the public sector. We are responsible for all the Banking premises application which is employee front.
Key Roles & Responsibilities:
- Played the role of Banking Service Manager from HCL for the largest bank in Nordics (DNB).
- Managed Infrastructure & Applications Operations for the Bank on behalf of AO (Application Operations)/BO (Business Operations) partners HCL.
- Worked with team to understand the pattern of the questions being asked at customer care related to Banking services and trained the chatbots accordingly.
- Managed a team of Application Operation with competencies in .NET & Middleware. Excellent understanding of SQL and BizTalk.
- Working closely with Account/Demand Management team & facilitating new demand / new lead generation & execution.
- Facilitated Service Integration function for the Bank by managing services & driving initiatives across vendors.
- Drove Continuous Service Improvement & Process enhancements for the Bank.
- Managed critical incidents related to Banking Services & facilitating the Problem/Change process.
- Managed quarterly releases for the Banking Platform across SIT, UAT & Production deployments
DXC Technologies (previously CSC), Noida, India
Middleware Lead, - September 2013 to September 2014
Project Name: Metlife
- MetLife is a largest global provider of insurance, employee benefit programs etc. The project objective is to work on the BizTalk related incident and try to resolve the issue that comes to us in the form of incident/remedy ticket.
Key Roles & Responsibilities:
- Responsible for managing the team for .Net and BizTalk 2010 applications.
- Responsible for Application Development and Maintenance.
- Trained a staff of 5, improving methods of individual and organizational performance.
- Working for creating Functional Specification for the BizTalk projects.
Allscripts India Pvt Ltd. Pune, India
Implementation Consultant, - April 2012 to Sep. 2013
Project Name:Kinexus
- The Project Objective is to implement the Allscripts application on the client’s environment and to test the complete flow up till the downstream HUB application that is actually a BizTalk Integration Engine which in turn sends the HL7 messages to the destination.
Key Roles & Responsibilities:
- Responsible for understanding the requirement from the client and implementing the same in the application
- Responsible for End to End integration of the applications.
- Responsible for end to end integration using .net and middleware applications.
- Experienced using Waterfall, Software Development Life Cycle (SDLC) and Scrum methods for Agile.
- Creating BizTalk maps, Orchestrations, Schemas as per the requirements
Dell Services. Noida, India
Technical Analysis Senior Associate, - March 2010 to April. 2012
Project Name: Dignity Health (earlier: Catholic HealthCare West)
- The project objective is to develop and deploy interfaces on standard CHW integration platform, ConneXion, for the EHR-Alliance implementation at 40+ CHW hospitals. The system handles the Healthcare related transactions of the patient’s information, laboratory reports etc. between the various hospital facilities.
Key Roles & Responsibilities:
- Responsible for application designing/creation by following Software Development Life Cycle (SDLC)
- Responsible for End to End integration of the applications.
- Responsible for coding and delivering the solutions

Testimonials

Take a look at what other people say about me

Raman is a combination of personality and professionalism in approaching a customer. The combination of such a strong technical competence and positive attitude is very rare.

Geir Harald

Senior Project Manager, DNB

Raman have been very solution oriented and open minded on how to get the issues resolved in all the phase of the project. His knowledge and competence is highly appreciated.

Endre Sjødahl

Head of Department, DNB Banking Solution

Raman has hig working Capabilities and he is eager and determined to sort out any issues or challenge no matter what it takes.

Eivind Skåre

IT Coordinator, DNB

Raman is highly motivated individual with a creative mind, always striving for excellence. He is an organised professional and maintains composure during tough times. Raman is our Wonder Boy.

Koushik Chakraborty

Customer Relationship Manager, HCL Technologies

Raman is a shining star. The success achieved in his job required extensive knowledge and dedication. He is an asset to our organisation.

Manjeet Singh Dua

Country Head, HCL Technologies Norway

Portfolio

See my projects I've been working on

Web Apps

View project

Perosnal Portfolio Website

Developed with HTML, CSS and JavaScript, This is a Personal Website to showcase my Skills and Projects, I am working on. It is hosted on Git-pages, You can access the Website here. Source Code on GitHub.
view project

Helsfyr Cricket Klubb

The Helsfyr Cricket Klubb site is created to share the story of our cricketing club. here.
view project

Sikher Norge

This is a project which I have created for Sikh people in Norway. The site shows that details about nearby Gurudwaras, sikh people intiatives and their voluntary organisation like Young Sikh. here.

My Journal

Take a look at my most memorable Journeys

Switzerland

Travel
September
Life

When I first landed in Switzerland, all I could think of was the typical things that I had heard before: Swiss chocolates (of course!), classy/elegant culture and luxury all the way.

Switzerland: A wonderful experience

Travel
Sept, 2018
Life

When I first landed in Switzerland, all I could think of was the typical things that I had heard before: Swiss chocolates (of course!), classy/elegant culture and luxury all the way. I was not disappointed, but what I ultimately fell in love with was none of the above. It was the feeling of exploring the food, lifestyle, culture and style of Switzerland, plus 3 bonus countries, all rolled up in one place! Result: I love Switzerland..

I have been to Mount Titlis, Luzern, Bern and Zurich. The country is so beautiful, that I don't have words to say. Basically, Switzerland has it all, the feel of paradise, awesomeness and diversity rolled into one, the culture, food, wine, and world class lifestyle, efficiency and style. I am just simply #inlovewithswitzerland!

Copenhagen

Cruise
April
Life

Exciting! That’s what I’d call hopping on a cruise. Discovering what’s inside that gigantic vessel that floats across the sea is an adventure by itself. Travelled from Oslo to Copenhangen on a bright sunny day. (lucky me)

On Waves to Copenhagen

Cruise
April
Awesome

There is nothing I love more than a cheap, overnight "cruise" and a new city to explore. Unenthusiastic about spending a bright sunny weekend at home, and keen to explore new things as I meant to go on (travelling), I booked my cruise and it was settled.

It was an awesome sunny day when I travelled from Oslo to Copenhagen on cruise. It was an awesome experience of taking hot water bath in the fjord. The view was too good. It was an overnight cruise to Copenhagen. There is a ridiculous amount to entertain you in Copenhagen. In my opinion, Copenhagen draws many a similarity to Amsterdam. An abundance of waffle shops, bikes and canals, incredibly stunning architecture, it was worth to be in Copenhagen.

Bangkok

Life
April
Adventure

I am always amazed at how the best things happen when you least expect them. As I was walking on the beach in Pattaya, in Bangkok, I never thought that in two days I would be flying up in the air, having a once-in-a-lifetime experience I would never forget?

Contact Me

You can message me to discuss on any opportunity or just to say "hi"

Sørengkaia 106
Oslo - 0194
Norway

Raman Dubey: raman.dubey1